5 keys to supporting telework effectively and securely

5 keys to supporting telework effectively and securely

The coronavirus crisis has greatly broadened the boundaries of the “enterprise” to an extent few could have imagined — in just a period of weeks. Suddenly, countless numbers of people are working from home and requiring access to company networks and data from remote locations. Companies are striving to maintain employee productivity, even as they […]
Technology winners and losers in the days of COVID-19

Technology winners and losers in the days of COVID-19

Who knew a few months ago that we’d be working from home? Or, dealing with sluggish unemployment systems written in 60-year old COBOL? Or, spending all day watching streaming TV because you’re literally stuck at home pretty much 24×7? Welcome to life...
Welcome to the new age of technology?

Welcome to the new age of technology?

I overheard a conversation which began with “When life returns to normal…” and I wondered, why? Rolling back time, returning to the good ol’ days, would we forget the amazing breakthroughs we made?  The COVID-19 crisis changed our way of thinking, forcing us to focus...
5 lessons companies should learn about working at home

5 lessons companies should learn about working at home

We’ve all been working from home now for several weeks, and there is no end of stories —  good and bad — about the experience. But there are some important implications that IT and organizations, in general, should have internalized, to be ready for when...
What is a chief customer officer?

What is a chief customer officer?

One of the most prominent business and technology trends today is a growing emphasis on customer experience — ensuring that a client’s interactions with a company go as smoothly and efficiently as possible over the duration of the relationship. The goal is to keep...
Fitting ITSM into a devops world

Fitting ITSM into a devops world

IT Service Management (ITSM) has been around for long time. I remember when I started at Peregrine Systems learning that their original code base had been developed for the mainframe and that their data structure was pre-relational database. It’s amazing to...