Zoom’s videoconferencing platform has exploded in popularity as stay-at-home mandates have swept the globe, and some of the credit for being able to keep up with demand goes to automation.

“We have automation in place so that we can quickly scale our infrastructure – the network as well as the compute infrastructure – with very little human intervention,” said Alex Guerrero, senior manager of SaaS operations at Zoom.

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That has translated into being able to maintain service levels at a time when traffic levels are in flux and physical access to network infrastructure is constrained.

Guerrero took part in a virtual panel last week designed to provide an inside look at network operations at Zoom, Netflix, Dropbox and Equinix during the pandemic. (See related story: Providers address capacity, supply-chain challenges brought on by COVID-19)

“We have automation in place so that we can quickly scale our infrastructure – the network as well as the compute infrastructure – with very little human intervention,” Guerrero said. [already used this part of the quote]

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